Do you think you have a public relations problem?

NYTimes Q&A with Yelp's CEO.

Q. If nothing else, do you think you have a public relations problem?

A. There’s simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it’s the whole picture that counts. Focusing on that one review you feel is unfair misses the value, which is the whole symphony of opinions you get on your page.

written or spoken - what do you think?

After Three Months, Only 35 Subscriptions for Newsday's Web Site

After Three Months, Only 35 Subscriptions for Newsday's Web Site

The paper was one of the first non-business newspapers to take the plunge by putting up a pay wall, so in media circles it has been followed with interest. Could its fate be a sign of what others, including The New York Times, might expect?

My Personas Pic

This is my personas picture. It was taken on Thursday, Jan 21 - launch day for Firefox 3.6. Though I had a terrible head cold, I think the picture turned out pretty well.

Personas are one of the most exciting features in 3.6. They are easy-to-use themes that let you customize your Firefox.

My personal favorites are:
* GG Bridge
* Japanese Tattoo
* Music Head
* Yosemite
* You Are My Muse
* Groovy Blue

Quake!

Quake!
Originally uploaded by shappy85

4.1 in the Bay Area. Was in a meeting in Mountain View and we all felt the building sway a little. Fun times :)

Howard Kurtz and the Evolution of Media

I'm a longtime Media Notes reader. It's been my morning coffee read since my days as a PR intern. In today's column, Kurtz examines the evolution of the media over the last decade. It's a good read. One that could spark a much longer blog post from me but I'm short on time. Trying to take advantage of the surprisingly quiet office to catch up on email and the remaining 2009 todos.

Here's the link so y'all can read the full piece at your leisure.

The rise of niche journalism is taking place as old-line organizations more frequently chase tabloid melodramas. Cable television and morning shows breathlessly pursue narratives involving missing white women, a runaway bride, a mom with octuplets, a beauty queen who opposes gay marriage. Reality television manufactures faux stars -- remember the media mobs over Paris Hilton's brief jail term? -- who wind up on real newscasts. It is a mind-set that breathes life into celebrity deaths -- such as the two-week frenzy over Michael Jackson's -- and gorges on misbehavior by the likes of David Letterman and Tiger Woods. (Imagine if all the reporters chasing Woods's many mistresses had been assigned to study whether Saddam Hussein had weapons of mass destruction.)

The Public Apology: An Exercise in Mea Culpa

Today's crisis communications lesson courtesy of Tiger...

I am deeply aware of the disappointment and hurt that my infidelity has caused to so many people, most of all my wife and children. I want to say again to everyone that I am profoundly sorry and that I ask forgiveness. It may not be possible to repair the damage I’ve done, but I want to do my best to try. I would like to ask everyone, including my fans, the good people at my foundation, business partners, the PGA Tour, and my fellow competitors, for their understanding. What’s most important now is that my family has the time, privacy, and safe haven we will need for personal healing. After much soul searching, I have decided to take an indefinite break from professional golf. I need to focus my attention on being a better husband, father, and person. Again, I ask for privacy for my family and I am especially grateful for all those who have offered compassion and concern during this difficult period.

Mozilla Security Quiz Live on Facebook!

Today, we released the Mozilla Security Quiz to the world! We're very excited to share the application with everyone.

You can go take the quiz here: http://apps.facebook.com/mozillasecurityquiz

Months ago, we sat down to talk about how - in addition to the work we were doing with security research and technical communities - we could have a direct role in educating users about online security. We saw an opportunity to communicate information that we felt was very important - key tips for keeping people safe online.

While we were working through the concept, the marketing and web development teams were in tight coordination with Mozilla's world-class security experts to make the survey adhere to Mozilla stringent privacy requirements. Where most Facebook applications allow developers a lot of access to personal data, we wanted to collect as little information as possible. In fact, we only wanted to see how people did on the quiz, we didn't care about location, gender, education, etc. To make sure we weren't collecting any secondary information, we hashed the Facebook user ID. This means that neither Mozilla, nor anyone else, can tell who answered which questions or what their responses were.

Please go check out the quiz and let us know what you think!

Big thank yous to:
Sarah Doherty
John Slater
Mike Morgan
Johnathan Nightingale
Brandon Sterne
Laura Mesa
AllWidgets
Elise Allen